Delivery Policy

Reliable, timely, and hassle-free transportation for every journey.

Service Delivery Policy

At Bernadette Fawkes Transportation Services, we understand that punctuality, reliability, and safety are essential for every journey. Our goal is to provide you with a smooth, comfortable, and stress-free travel experience. To help you understand how our services are delivered, please review the details below.

Pickup & Drop-off

Vehicles will arrive at the scheduled pickup location at the agreed time.
Clients are requested to be ready at the pickup location to ensure timely departure and avoid delays.
In case of any changes to your pickup location, please notify us as soon as possible so we can adjust our schedule.
We make every effort to ensure that all pickups and drop-offs are handled promptly and professionally.

Delays

While we strive to maintain our schedule, traffic, weather conditions, or unforeseen events may occasionally cause minor delays.
For important appointments, flights, or events, we recommend allowing extra time to accommodate possible delays.
Our drivers will make every effort to minimize delays and keep you informed in case of any unexpected changes.
We are not responsible for indirect consequences of delays beyond our control, such as missed flights or appointments.

Special Requests

If you have specific requirements, such as:
- Child seats or booster seats
- Assistance with luggage
- Preferred vehicle type or amenities
Please notify us at the time of booking so we can make the necessary arrangements.
While we strive to accommodate all requests, some may be subject to availability.
Special requests made after the booking may not always be fulfilled, but we will do our best to assist.

Service Completion

A trip is considered completed once the passenger has reached the agreed destination.
Our drivers will ensure that you are safely delivered to the location specified at the time of booking.
After service completion, any additional requests or extensions may be subject to extra charges and availability.

Passenger Responsibilities

Clients are responsible for being ready at the pickup location at the scheduled time.
Please ensure that all information provided during booking (pickup address, drop-off address, contact details) is accurate.
Personal belongings left in the vehicle after service completion are the responsibility of the passenger.

Special Circumstances

In rare situations such as vehicle breakdowns, extreme weather, or other emergencies, we reserve the right to:
- Reschedule your trip
- Assign an alternative vehicle
- Offer a full refund if service cannot be completed
Our priority is always passenger safety and comfort, and we will communicate promptly in such situations.

Commitment to Quality

We are committed to providing safe, reliable, and high-quality transportation services.
Every driver is trained to offer professional, courteous, and punctual service.
Our vehicles are regularly inspected and maintained to ensure safety and comfort for all passengers.

Contact & Support

If you experience any issues during service or have questions regarding your booking, please contact our customer service team immediately:
- Email: BernadetteFawkes805@gmail.com Phone: +12428276360
We are available to assist you before, during, and after your trip.

Important Notes

Clear communication helps ensure that every journey is smooth and enjoyable.
By booking with Bernadette Fawkes Transportation Services, clients acknowledge and agree to this Delivery Policy.
Following this policy helps us maintain a high standard of service for all passengers.